Privacy Policy

Last updated: February 2026

Introduction

SiteForge ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website design services.

We are compliant with South Africa's Protection of Personal Information Act (POPIA) and handle all data responsibly.

Information We Collect

We collect minimal information necessary to provide our services:

  • Contact Information: Name, phone number, WhatsApp number, email address (if provided)
  • Business Information: Business name, industry, services offered, content for your website
  • Payment Information: Payment details processed securely through PayFast or bank transfer
  • Website Analytics: Basic usage data (page views, device type) to improve our services

How We Use Your Information

We use your information to:

  • Build and maintain your website
  • Communicate with you about your project
  • Process payments and send invoices
  • Provide technical support and updates
  • Improve our services

We never sell, rent, or share your personal information with third parties for marketing purposes.

Data Security

We implement industry-standard security measures to protect your data:

  • SSL encryption for all website communications
  • Secure hosting with regular backups
  • Limited access to personal information (only authorized personnel)
  • Regular security audits and updates

Your Rights (POPIA)

Under POPIA, you have the right to:

  • Access your personal information
  • Correct or update your information
  • Request deletion of your data
  • Object to processing of your information
  • Withdraw consent at any time

To exercise these rights, contact us via WhatsApp at 076 184 9713.

Cookies and Tracking

Our website uses minimal cookies for analytics purposes only. We do not use third-party advertising cookies. You can disable cookies in your browser settings, though this may affect website functionality.

Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Typically, this means:

  • Active client data: Duration of service + 1 year
  • Financial records: 5 years (as required by South African law)
  • Marketing communications: Until you unsubscribe

Third-Party Services

We use the following trusted third-party services:

  • Hosting: Secure South African hosting providers
  • Payment Processing: PayFast (compliant with PCI-DSS standards)
  • Communication: WhatsApp (owned by Meta)

These services have their own privacy policies and security measures.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

  • WhatsApp: 076 184 9713
  • Location: South Africa