Terms of Service
Last updated: February 2026
Agreement to Terms
By using SiteForge's website design services, you agree to these Terms of Service. Please read them carefully before engaging our services.
Services Provided
SiteForge provides professional website design and development services for South African businesses, including:
- Custom website design and development
- Domain registration assistance
- Website hosting
- Ongoing maintenance and support
- Basic SEO optimization
Pricing and Payment
Setup Fees: One-time setup fees range from R2,499 to R12,999 depending on the package selected.
Monthly Fees: Ongoing monthly fees range from R249 to R549 for hosting, maintenance, and support.
Payment Terms:
- 50% deposit required to start work
- Remaining 50% due upon project completion and approval
- Monthly fees begin after website launch
- Payments accepted via PayFast, EFT, or bank transfer
Late Payments: Failure to pay monthly fees may result in website suspension after 14 days notice.
Project Timeline
Standard project delivery is 5-7 business days after deposit and receipt of all required content. Timelines may vary based on project complexity and client responsiveness.
Delays caused by late content submission, unclear requirements, or excessive revision requests may extend the timeline.
Revisions and Changes
All packages include 2-3 rounds of revisions during the initial build phase, covering:
- Text and content adjustments
- Layout and design tweaks
- Color and font changes
- Image replacements
Additional revisions: R500 per round. Major redesigns, custom coding, or scope changes will be quoted separately.
Client Responsibilities
Clients are responsible for:
- Providing accurate business information and content
- Supplying logos, images, and text in a timely manner
- Reviewing and approving designs within agreed timeframes
- Maintaining valid payment methods for monthly fees
- Notifying us of any required changes or issues
Ownership and Intellectual Property
Website Content: You retain full ownership of all content you provide (text, images, logos).
Website Code: Upon full payment, you own the website and its code.
Hosting: While paying monthly fees, your website is hosted on our servers. If you cancel, we can transfer your website to your own hosting.
Third-Party Assets: Stock images and fonts used may have their own licensing terms.
Cancellation and Refunds
Before Work Starts: Full refund of deposit if you cancel before we begin work.
During Development: Partial refund based on work completed (50% deposit is non-refundable once design begins).
After Launch: No refunds on setup fees. Monthly fees can be cancelled with 30 days notice.
Monthly Services: Cancel anytime with 30 days written notice via WhatsApp.
Website Maintenance and Support
Monthly fees include:
- Secure hosting with daily backups
- SSL certificate and security updates
- Software and plugin updates
- Basic technical support via WhatsApp
- Minor content updates (text changes, image swaps)
Not Included: Major redesigns, new page creation, custom features, or ongoing content writing.
Warranties and Disclaimers
We guarantee that your website will be functional, mobile-responsive, and professionally designed. However, we cannot guarantee specific search engine rankings, traffic levels, or business results.
No Warranty: Websites are provided "as is" without warranty of any kind beyond our commitment to fix bugs and errors.
Limitation of Liability
SiteForge's liability is limited to the amount paid for services. We are not liable for indirect damages, lost profits, or business interruption resulting from website downtime or technical issues.
Termination
We reserve the right to terminate services if:
- Monthly payments are overdue by more than 30 days
- Client violates these terms
- Client uses the website for illegal activities
- Client engages in abusive behavior toward our team
Upon termination, we will provide a final backup of your website.
Governing Law
These Terms are governed by the laws of South Africa. Any disputes will be resolved in South African courts.
Changes to Terms
We may update these Terms from time to time. Existing clients will be notified of significant changes via WhatsApp. Continued use of our services constitutes acceptance of updated terms.
Contact Us
For questions about these Terms of Service, contact us:
- WhatsApp: 076 184 9713
- Location: South Africa